Refund & Cancellation Policy

1. Introduction and Scope

1.1 Policy Overview

WP Swift LLC ("WP Swift," "Company," "We," "Us," or "Our") operates as a comprehensive digital services provider, offering domain registration, web hosting, server management, creative design, development, and digital marketing solutions. This Refund and Cancellation Policy ("Policy") establishes the comprehensive framework governing all refund requests, cancellations, and related disputes for services provided by WP Swift.

1.2 Binding Nature

Important: This Policy constitutes a legally binding agreement between WP Swift LLC and any individual or entity ("Client," "Customer," "You," or "Your") engaging our services. By making any purchase, subscribing to any service, or executing any transaction with WP Swift, you explicitly acknowledge having read, understood, and agreed to be bound by all terms contained herein.

1.3 Policy Scope

This Policy applies universally to all products and services offered by WP Swift, including but not limited to:

• Domain registration, renewal, and transfer services
• All hosting solutions (shared, VPS, dedicated, reseller)
• Professional services (web design, development, SEO, marketing)
• Digital products and software licenses
• Support and consultation services
• Any additional services or products added to our portfolio

1.4 Geographic Applicability

This Policy applies to all clients regardless of geographic location, subject to compliance with local consumer protection laws where applicable. However, WP Swift operates under United States law, specifically Wyoming state regulations.

2. Definitions and Terminology

2.1 Core Definitions

"Refund" means the partial or complete reversal of payment made to WP Swift, processed through the original payment method or an agreed alternative method.

"Cancellation" refers to the termination of ongoing services or subscriptions before the natural expiration date.

"Service Commencement" occurs when any aspect of the purchased service begins delivery, including but not limited to account provisioning, domain processing, or initial consultation.

"Material Breach" constitutes any violation of our Terms of Service, Acceptable Use Policy, or applicable laws that results in service suspension or termination.

2.2 Service Categories

"Instant Services" include domain registrations, SSL certificates, and automated provisioning services that activate immediately upon payment processing.

"Professional Services" encompass custom work requiring human expertise, including web design, development, SEO, and marketing campaigns.

"Subscription Services" refer to recurring payment services such as hosting plans, maintenance packages, and ongoing support agreements.

3. General Refund Principles and Limitations

3.1 Fundamental Refund Philosophy

WP Swift maintains a balanced approach to refunds, acknowledging legitimate client concerns while protecting against fraudulent or abusive refund requests. Our refund decisions are guided by:

• Service utilization and consumption patterns
• Compliance with stated terms and conditions
• Good faith effort to resolve issues before refund requests
• Industry standards and regulatory requirements

3.2 Universal Refund Restrictions

Automatic Disqualifications: Certain circumstances automatically disqualify clients from refund consideration:

• Terms of Service Violations: Clients who violate our Terms of Service forfeit all refund rights
• Fraudulent Activity: Any indication of fraud results in immediate refund ineligibility
• Resource Abuse: Excessive resource consumption beyond fair usage policies
• Multiple Refund Attempts: History of repeated refund requests may result in denial

3.3 Refund Processing Limitations

• Currency: Refunds processed in original transaction currency
• Payment Method: Must generally use original payment method
• Taxes and Fees: Government taxes and processing charges typically non-refundable

4. Eligibility Assessment Framework

4.1 Refund Evaluation Criteria

WP Swift employs a comprehensive evaluation framework for all refund requests:

4.1.1 Service Utilization Analysis

• Extent of service consumption or usage
• Duration of service availability to client
• Data transfer, storage, or resource consumption
• Feature utilization and configuration changes

4.1.2 Performance and Delivery Assessment

• Service availability and uptime records
• Performance metrics against stated guarantees
• Delivery timelines and milestone completion
• Quality of deliverables against specifications

4.2 Documentation Requirements

Required Documentation: All refund requests must include:

• Original order confirmation and invoice details
• Detailed explanation of dissatisfaction or issues
• Evidence of attempts to resolve through customer support
• Screenshots, logs, or other supporting materials
• Clear statement of desired resolution

5. Domain Registration Services Refund Policy

5.1 General Domain Refund Restrictions

Important Notice: Domain registration services operate under strict registrar and ICANN regulations that severely limit refund possibilities.

5.1.1 Non-Refundable Domain Services

The following domain-related services are categorically non-refundable:

• New domain registrations (all TLDs)
• Domain renewals (manual and automatic)
• Domain transfers from other registrars
• Premium domain purchases
• Domain privacy/WHOIS protection services
• Domain management and DNS services
• Expired domain redemption fees

5.2 Limited Exception Scenarios

Extremely limited exceptions may apply under specific circumstances:

5.2.1 Technical Processing Errors

• Duplicate charges due to system malfunctions
• Incorrect domain name registered due to system error
• Failed registration where domain was not successfully secured

Critical Time Limitation: Any eligible domain refund must be requested within 24 hours of the original transaction and before any DNS modifications or usage occurs.

6. Web Hosting Services Comprehensive Refund Guidelines

6.1 Shared Hosting Plans

6.1.1 Money-Back Guarantee Framework

30-Day Money-Back Guarantee: WP Swift offers a 30-day money-back guarantee for all shared hosting plans, subject to specific conditions.

Eligible Refund Scenarios:

• Service performance below stated guarantees
• Technical issues preventing normal website operation
• Incompatibility with client requirements despite proper consultation

Refund Calculation Method:

• Full refund of hosting fees paid within 30-day period
• Exclusion of setup fees, domain registrations, and add-ons
• Pro-rata calculation for annual plans based on unused months

6.1.2 Service Usage Limitations

Refund eligibility decreases based on service utilization:

• Full refund: 0-7 days of active usage
• Partial refund: 8-21 days with justified technical issues
• No refund: 22-30 days except for severe service failures

6.2 VPS and Dedicated Server Services

Limited Refund Policy: VPS and dedicated services operate under a restrictive 7-day limited refund policy.

6.2.1 Eligible Refund Circumstances

• Server provisioning failures or incorrect specifications
• Persistent technical issues preventing basic functionality
• Network connectivity problems originating from WP Swift infrastructure

6.2.2 Non-Refundable VPS/Dedicated Components

The following elements are never refundable:

• Server setup and configuration fees
• Control panel licenses (cPanel, Plesk, DirectAdmin)
• Operating system licenses (Windows Server, etc.)
• Additional IP addresses
• Managed service add-ons
• Backup and monitoring services

6.3 Reseller Hosting Programs

Reseller hosting accounts include a 30-day money-back guarantee for the reseller package itself, with specific exclusions for related services and end-client responsibilities.

7. Business Communication Services

7.1 Email Services Refund Limitations

Third-Party Service Notice: Business email services through Microsoft 365, Google Workspace, and similar providers operate under strict non-refund policies.

7.1.1 Non-Refundable Services

• Microsoft 365 Business subscriptions
• Google Workspace accounts
• Professional email setup and configuration
• Email migration services
• Custom domain email configurations

7.1.2 Billing Cycle Considerations

• Monthly subscriptions are non-refundable once activated
• Annual subscriptions may be eligible for pro-rata credit in exceptional circumstances
• Setup fees and migration costs are always non-refundable

8. Digital Creative and Development Services

8.1 Web Design and Development

8.1.1 Milestone-Based Refund Framework

Web design and development projects follow a structured milestone-based refund system:

Development Milestones:

• Milestone 1 - Discovery and Planning (25%): Non-refundable once completed
• Milestone 2 - Design Phase (35%): Non-refundable once designs are approved
• Milestone 3 - Development Phase (30%): Non-refundable once development is completed
• Milestone 4 - Launch and Delivery (10%): Non-refundable once site is launched

8.1.2 Client-Caused Delays and Scope Changes

The following client behaviors void refund eligibility:

• Failure to provide required content within agreed timelines
• Repeated scope changes exceeding 10% of original specifications
• Non-response to requests for feedback exceeding 14 days
• Fundamental changes to project requirements after approval

8.2 Mobile Application Development

Mobile app development follows an enhanced 5-phase milestone system with platform-specific considerations and strict refund limitations once development phases commence.

8.3 Graphic Design Services

Creative Services Limitation: Graphic design services operate under restrictive refund policies due to the subjective nature of creative work. Full refunds are only available before initial concepts are presented.

8.4 Content Creation and Copywriting

Content creation services follow delivery-based refund policies with full refunds available only before first draft delivery.

9. Digital Marketing and SEO Services

9.1 SEO Services Refund Framework

Non-Refundable Services: SEO services are generally non-refundable due to their strategic nature and resource allocation requirements.

9.1.1 Strategy Development Phase

The following services are non-refundable once delivered:

• Comprehensive site analysis and audit
• Keyword research and competitive analysis
• Strategic planning and roadmap creation

9.1.2 Performance Guarantee Limitations

SEO performance cannot be guaranteed due to external factors:

• Search engine algorithm changes
• Competitive landscape shifts
• Client website and content modifications
• Industry and seasonal variations

9.2 Digital Marketing Campaigns

Paid advertising management, social media marketing, and email marketing services follow similar non-refund principles once campaigns are active or content is delivered.

10. Non-Refundable Items and Exclusions

10.1 Universal Non-Refundable Services

Categorically Excluded from Refunds:

• Third-Party Purchases: SSL certificates, software licenses, plugins, themes
• Administrative Services: Setup fees, migrations, installations, training
• Consumable Resources: Bandwidth overages, storage usage, API calls

10.2 Time-Sensitive Exclusions

• Shared hosting: 30-day maximum window
• VPS/Dedicated: 7-day maximum window
• Professional services: Milestone-based limitations
• Domain services: 24-hour maximum window

11. Refund Request Processing Procedures

11.1 Submission Requirements

11.1.1 Formal Request Channels

Official Channels Only: All refund requests must be submitted through:

• WP Swift Client Portal ticket system
• Official support email address
• Registered account holder communication only
• Written requests with proper authentication

11.2 Review and Assessment Process

11.2.1 Processing Timeline

• Initial Review: 1-3 Business Days
• Detailed Investigation: 3-7 Business Days
• Decision and Communication: 1-2 Business Days

11.3 Appeals and Escalation Process

Clients may appeal refund denials by providing additional evidence within 30 days of denial, subject to executive review and final binding determination.

12. Payment Processing and Timeline Specifications

12.1 Refund Processing Methods

Refunds are processed using original payment methods with specific timelines:

• Credit/Debit Cards: 5-10 business days from approval
• PayPal: 3-5 business days from approval
• Bank Transfers: 7-14 business days from approval
• Check Payments: 14-21 business days from approval

12.2 Processing Fee Considerations

Refund processing may involve fees for international transfers, currency conversion, and administrative processing for complex refunds.

13. Dispute Resolution and Chargeback Policy

13.1 Pre-Dispute Resolution Requirements

Mandatory Resolution Attempt: Before initiating external disputes, clients must:

• Submit formal complaint through official channels
• Allow reasonable time for WP Swift response (7-14 business days)
• Participate in good faith resolution discussions
• Exhaust internal appeal and escalation processes

13.2 Chargeback Prevention and Response

Consequences of Unauthorized Chargebacks:

• Immediate suspension of all active services
• Termination of client relationship and future service restrictions
• Legal action for breach of agreement terms
• Collection activities for disputed amounts and associated costs

14. Force Majeure and External Circumstances

14.1 Force Majeure Events

Force majeure events affecting refund processing include natural disasters, government actions, internet infrastructure failures, global pandemics, war, terrorism, and banking system failures.

14.2 Impact on Refund Obligations

During force majeure events, refund processing timelines may be extended, alternative methods may be implemented, and service level agreements may be modified temporarily.

15. Legal Framework and Compliance

15.1 Governing Law and Jurisdiction

Legal Framework: This Refund Policy is governed by:

• Wyoming state law and regulations
• Federal laws of the United States
• International consumer protection standards where applicable
• Industry-specific regulations and compliance requirements

15.2 Consumer Protection Compliance

WP Swift acknowledges and complies with state and federal consumer protection laws, truth in advertising requirements, and fair business practice standards.

16. Amendment Procedures and Client Notification

16.1 Policy Modification Authority

WP Swift reserves the right to modify this Refund Policy based on legal changes, business evolution, and service improvements.

16.2 Client Notification Requirements

Advance Notification: Policy changes are communicated through:

• Email notification to all registered client accounts (30 days minimum advance notice)
• Website posting and prominent display of changes
• Client portal notifications and account dashboard alerts

17. Acknowledgment and Binding Agreement

17.1 Client Acknowledgment Requirements

By engaging WP Swift services, clients explicitly acknowledge complete reading and understanding of this comprehensive Refund Policy and agreement to be bound by all terms contained herein.

17.2 Legal Effect and Enforceability

This Policy constitutes a legally binding agreement that forms part of the overall Terms of Service and may be enforced through appropriate legal mechanisms.

17.3 Contact Information and Support

For refund requests, policy questions, or dispute resolution, contact us at: admin@wpswift.net